Small Wonder Labs

Policies

Technical support:

Each manual contains telephone, US mail and e-mail address information. All requests for assistance are answered, and I'll try to be as prompt as possible. If we can't bring your Small Wonder Labs product to life properly by phone or otherwise, troubleshoot and alignment service is available for a reasonable flat fee. Refer to the manual for troubleshooting fees or contact me.

• Repairs/ troubleshoot returns do not ship to me, please send them to:

Steve Weber, KD1JV
633 Champlain St
Berlin, NH 03570

• Checks are payable directly to Steve Weber

Replacement parts:

• If you're building one of Small Wonder Labs' kits and discover a defective or missing part, contact me for a prompt replacment- no questions asked.

• If you want spares for an SWL kit, check with me for price and availability.

Returns/Refunds:

Contact me before returning kits. I will accept kits back for full credit/refund if the parts kit itself is intact and construction has not been started. The manual is yours to keep- we do not re-issue those.

Order Cancellations:

Let's face it- the waiting lists are long for some of our products! If you lose patience or your situation has changed, contact me for a prompt refund- I understand perfectly.

Payment:

• At present, we accept personal checks, money orders and PayPal electronic transfers.
• Checks and money orders are not cashed until your kit ships, unless you direct otherwise. For orders for more than one item, I cash checks when I've shipped at least 50% of the merchandise total/

Overseas customers- Payment options:

• 'PayPal' transfer
• International money or postal order
• US currency/ concealed/ via registered letter
• Western Union transfer
• Bank wire transfer

D. Benson, NN1G
5/31/2007